Returns & Exchanges
- How to make a return?
Returns are free of charge.
The return must be sent to us within 7 days from the date you received your parcel.
To return a product to CHARU Fashions, please follow these steps:
You can return products purchased from CHARU Fashions within the specified return/exchange period(check product details page for the same).
- Create a ‘Return Request’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
- We offer pick-up facility in selected locations basis our courier serviceability.
- How do I place an exchange request on CHARU Fashions?
If you would like to exchange products purchased from CHARU Fashions, please follow below mentioned steps:
- You can create exchange for products purchased from CHARU Fashions within the specified return/exchange period (check product details page for the same) under “My Orders” section of Website. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference.
- Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
- Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
- How long would it take me to receive the refund of the returned product?
After the refund has been initiated by CHARU Fashions as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
- NEFT – 1 to 3 business days post refund initiation
- Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
- PhonePe wallet –Instant
Please note, CHARU Fashions initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a CHARU Fashoins warehouse. In case of any refund discrepancies, CHARU Fashions may at its sole discretion, request you to share with us a screenshot of your bank statement.
- Why has my return request been declined?
This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and CHARU Fashions assumes no liability in this regard. For more details, please call our customer care.